FAQs

General Questions

How To Book
Below please find the ways to make reservations:
  1. Stop by our office to make the payment
  2. Please email us the dully filled & signed booking form along with copy of passport.
  3. Non – Refundable Booking deposit of 40% (Land/Cruise) will be required to confirm the booking.
  4. Balance must be paid 06 weeks prior to departure.
  5. 100% payment will be required for any booking made within 06 weeks of departure date.

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FLIGHTS / CRUISE / RAIL / COACH FAQ

What is an E-ticket?
E-Ticket is a paperless electronic travel document with respective Flight, Cruise or Train Travel Details which allows you to proceed with your travel. For Check-in to your flight you have to exchange the E-Ticket for your boarding pass at the Airport Counter. For Railways (Train Segments in Europe) use the printout of the document directly as a ticket to travel. For cruises submit the print outs of your e-documents to the officer at the port of embarkation while boarding the cruise ship.
Seats are usually auto-allocated as per availability on first come first served basis on all modes of transport. In cases of Airlines & Cruises, we can assist you to get a seat of your choice at an extra price (depending on the airline/cruise), but subject to seat availability. In cases of Trains (Rail Europe) seats are auto-allocated as per availability and selected fare and cannot be selected as per preference. In cases of coaches seats are available on first come first serve basis.
Flights: All domestic flights allow 23 kgs of Checked luggage & 7 kgs for cabin baggage. However, it can be further checked with the airline directly. For international flights the baggage limit varies from airline to airline so it is best advised to check directly with the airline or our sales team.

As allowed by the cruise liner. It differs for passengers as per cabin class selected.

In case you miss your Flight, cancellation charges will be levied as applicable. If you are at the airport, you can approach the airline ticketing counter and book a new ticket for the next flight by paying difference in fare. However, it is strictly subject to seat availability. In case of Train (Rail Europe), it depends on the after sales policy of your train tickets. Most of the tickets are non-refundable once the train departs. If after sales policy of your ticket support exchange then by paying difference in fare, you may be issued a new ticket, but subject to seat availability on the next train. If you are issued an open ticket with reservation for your travel segment, you can travel on the next train by purchasing only the seat reservation, but subject to seat availability on your requested train.

Hotels FAQs

What is a twin sharing room?
2 Adults sharing 1 room with 2 separate single beds.
2 Adults sharing 1 room with 1 double (Queen Size / King Size bed).
3 Adults sharing 1 room with 1 double (Queen Size) bed with an extra bed / rolling bed for the third person.
Any child below 12 years qualifies for a child price.
The hotel check-in time begins after 14:00 / 15-00 hrs local area time. However, we advise you to reconfirm with the specific hotel for accurate time. It may differ from hotel to hotel in rare cases.
Since your reservations are guaranteed, hotels are obliged to hold your room till early morning of the next day of your arrival date. However, its best advised to inform your hotel directly about your late arrival and your expected time of arrival so that the room is not occupied for another client. Note: However during peak season time some hotels may pass your room to a new client if not informed about your late arrival.
Early check-ins are always subject to room availability and it is up to the discretion of the hotel to allow it. If you need an early check in it is always advised to inform the hotel beforehand and place a request for the same so that if possible necessary arrangements can be made. Hotels may levy additional charge for an early check-in.
Hotel booking modifications are highly non-advisable as the booking has to be cancelled and a new one has to be made instead. This attract cancellation fee as applicable. Some hotels do support room upgrade facility at the time of check-ins but are only subject to availability.
Yes, Identity proof is mandatory. Indian Nationals for hotels within India by presenting the Aadhar Card, Driving License, Voter’s ID or Passport. For Foreign Nationals in hotels within India need to show their Passport. For Indian Nationals in hotels abroad (outside India) need to show their passports.

PAYMENTS / CANCELLATIONS / REFUNDS FAQ

What are payment modes available at Axar Tours Global Holidays LLC ?
We at Axar Tours Global Holidays LLC accept Payments in Money order, Cash, Checks, Credit cards & Debit Cards or Bank Wire Transfer.
    1. Mail a check Payable to Axar Tour Global Holidays (333 Summit Village Dr, Marietta GA 30066)
    2. Bank Transfer to below account Bank: Bank of America Branch: Marietta, GA Account Name: Axar Tour Global Holidays LLC Account Type: Business Checking Account Number: 334027264530 Routing numbers: 061000052 (Paper & Electronic) 026009593 (Wire) Swift Code: BOFAUS6S Address: 333 Summit Village Dr, Marietta GA 30066 Email: sameer@globalholidays.us
    3. Credit Card: 04% Surcharge will apply
    4. Pay with PayPal from this LINK (Charges may be applicable)
The cancellation charges vary for each product. It depends on the cancellation / after sales policy of the product booked. However, applicable penalty / fees and administrative charges are non-refundable. For details we request you to get in touch with the respective sales staff.
At Axar Tours Global Holidays LLC, we try to return the applicable refund amount at the earliest possible. Please note that each product and services take different refund processing time at the source. Once the refund is processed at the source, we forward the same to the recipient immediately. Our sales staff shall notify you immediately when your refund amount is ready for collection. In case of foreign currency, the refund is done in local currency
Yes. Some products have due date or deadline for cancellation / apply for refunds, while some a non-refundable by default. The refundable products have a time limit mentioned in cancellation or after sales policy. Please check and confirm for the details with the sales staff prior to booking. Past the due date refunds cancellation / refunds cannot be carried out.

Get in touch with our sales staff prior to cancellation / refund due date and request for booking cancellation / refund. Our sales staff will do the further needful. Please make sure to clarify all the cancellation / after sales policy of the booking while making / confirming your booking.

All services such as Airline seats / Hotel accommodation / ground transportation for group tours are pre-blocked and pre-paid well in advance. We are liable to pay penalties to all our suppliers / vendors if these services are released within the below mentioned time frame. If circumstances make you cancel the Tour, the cancellation must be intimated to us in writing. Such Cancellation will attract the following cancellation charges:

If a Cancellation is madeCharges per person
60 days or more prior to departure of your tourDeposit amount
60-45 days prior to departure of your tour25% of tour cost
45-25 days prior to departure of your tour50% od tour cost
25 days or less prior to departure of the
tour or a NO SHOW on the tour		100% of tour cost

We reserve the right to cancel any Tour prior to the departure, without assigning any reason, and no compensation will be payable. We cannot assume responsibility for any additional cost or any fees relating to the issuance and/or cancellation of air tickets or other arrangements not done through us.

There is no refunds payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)

VISA PROCESS FAQ

What is VISA
VISA (Visitor Intending to Stay Abroad) is a travel document which allows a person to enter and leave the region for which it is issued under prescribed terms and conditions. The VISA application allows the country / region to understand the applicant’s reason of VISA application, financial condition, circumstances and details regarding the previous visits to the country / region if any. The traveler / visitor may be or required to undergo pass security and / or physical health check upon arrival at airport / border.
Yes, for most of the countries around the globe.You might need a valid VISA/ETA in order to enter or visit a country prior to departing from USA or country of residence. Although, many countries provide VISA on arrival for US Citizens.However, it’s passengers responsibility to check visa requirements prior to travel. VISA requirements and procurement norms differ country to country as per the favorable travel agreements with countries around the world with your country of residence / issued passport.
It depends on the country you are visiting. Some consulates issue in a day, some may take weeks and some may take months depending on your nature and duration of visit to the country / region.
It depends on the travel agreement signed within countries. In few cases VISA fee may be waived off but in most cases you have to pay for the VISA. VISA fee differs from country to country you wish to visit and as per the type and duration of VISA applied for. You can check it on the website of VISA issuers like VFS or of the respective consulate.
No. Global Holidays is just a facilitator for VISA application process and do not provide assurance or guarantee of granting of the VISA. Global Holidays only provides assistance in applying for visas while the decision to grant VISA solely lies up to the respective Consulate / Embassy of the country you wish to visit. Consulate/ Embassy can reject the VISA application under any circumstances. VISA application fees are non-refundable.
Cancellation charges will apply as per T&C
Yes. But it will lead to an additional cost in case of VISA fee and Insurance Cost which will have to be borne by the traveler. In most cases the visa may need to be applied again.

MISCELLANEOUS FAQ

Does Axar Tours Global Holidays llc have its own cook in Group Holiday Packages ?
On selected tours, we will have Indian Executive Chef’s who prepares freshly cooked Indian Meals, served hot across the tour.
Buffet Breakfast at the hotel, Indian or Local Lunch at a Restaurant or a Packed meal ( in rare situation) & Indian Dinner at a Restaurant /or in Hotel are included.
In Group Holiday Packages pre-set Indian meals are provided for Vegetarian & Non-Vegetarian diet. For Local & Jain & Swaminarayan meals request should be made during booking are available.
Porter services are not included in any packages. However, they can be arranged at an additional charge. However it is important that a prior intimation or request is provided to the sales staff while confirming the booking in order to make necessary arrangements.
In Group Holiday Tours One Tour Manager accompanies the group or local representatives / guides at local destinations and sightseeing.
We do have multi-linguistic tour managers. But primarily converse in English & Hindi. However, as per the requirement of passengers for a specified group we can arrange Multi-Linguistic Tour Managers who are fluent in most of the Indian languages.
Its best advised that you do not carry valuable items while traveling. To guarantee your personal safety and that of the personal belongings it is mandatory that you follow the guidelines set / instructed by Tour Managers or Local Representatives / Guides at every step of your journey / sales staff and study the details mentioned in the briefing sheet.

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TRAVEL INSURANCE

What is Travel Insurance and what does it include?

Travel insurance is back-up or cover for various kinds of risks you may encounter during your trip overseas or within India. It includes financial cover in case of death, accident, medical expense incurred during the trip, loss / delay of checked baggage, repatriation, passport loss and third part liability. However, the terms and conditions of the travel insurance need to be carefully studied.

It is always advisable to have Travel Insurance even for Indian holidays For International Travel it is mandatory. It is a good practice to get Travel Insurance prior to commencing your journey to protect oneself from any eventuality as governed by the Travel Insurance Company.

The cost of travel Insurance depend on various factors such as age, duration of the journey, country or places you wish to visit and the benefits included in your insurance plan. Premium is charged as per pre-determined slabs you are categorized into as laid out by Travel Insurance Company.

Travel Insurance is not included in Customized or Themed or Group Holidays. However, it is always advised to add Travel Insurance to your personalized packages prior to commencing your journey.